Frequently Asked Questions

Do you take custom orders?

Yes! Custom requests are our specialty. Use our Contact page to reach out with your idea and we'll work together to bring it to life.

How long does it take to receive my order?

Most orders ship within 5-7 business days. Custom orders may take longer depending on complexity — we'll give you an estimated timeline within the item description.  

The 5–7 business day processing period does not include shipping time. Shipping time is additional and begins once your completed order has been transferred to the shipping carrier. Delivery estimates provided by the carrier are separate from our processing timeframe.

Do you offer shipping?

Yes, we ship within the US. Shipping times vary by location. You'll receive a tracking number once your order is on its way!

What is your return policy?

Because many of our items are made to order or custom, we are unable to accept returns. If there's an issue with your order, please contact us within 7 days of receiving it.  

Customers are responsible for carefully reviewing all personalization information before submitting an order, including names, spelling, dates, numbers, photos, colors, wording, and other customization details.

Your item will be created using the files and information submitted with your order. We do not edit pictures or files provided to us. We are not responsible for errors resulting from incorrect information provided by the customer.

If we make an error and your finished item does not match the personalization information you correctly submitted, please contact us within 7 business days so we can review the issue and make it right.

Final Sale Policy:
Because each item is made to order, ALL SALES ARE FINAL. We do not accept cancellations, returns, or exchanges, and refunds will not be issued for change of mind, incorrect personalization submitted by the customer, or other customer ordering errors.

This policy does not limit any rights you may have regarding items that arrive incorrectly made due to an error on our part.

How do I care for my handmade item?

Care instructions vary by product. Please read the care card if one is provided for any specific care details, or reach out to us if you have questions.

How can I contact you?

You can reach us through our Contact page. We typically respond within 1–2 business days.